Refund policy
Last updated: 2026-09-18
For purchases processed by Paddle, Paddle is the Merchant of Record and authorised reseller. Refunds are governed by the Paddle Refund Policy and applicable consumer law.
Refund eligibility
You may request a refund through Paddle. Paddle may approve a full or partial refund when a request is submitted within 14 days of the relevant transaction and will provide a refund whenever required by applicable law. Country-specific statutory rights always take precedence.
Technical issues
If a product is materially not as described, faulty or unavailable because of a persistent technical issue, contact VelikSoft support first. If the issue remains unresolved, request a refund through Paddle.
How to request a refund
Use the View receipt or Manage subscription link in the Paddle transaction email, the support link on the billing page, or visit paddle.net and select Request refund. Do not send full payment-card details to VelikSoft.
Processing and cancellation
Paddle reviews and processes refund requests. Approved refunds normally return to the original payment method and related access may end. Cancelling a subscription prevents future renewal and is separate from a refund request. Nothing here limits mandatory consumer rights.
App-store purchases
Purchases completed through Google Play, Apple App Store or another third-party store are processed under that store's refund policy and must be requested from that store.
VS Translate / Google Play
Credit purchases in the Android app are processed by Google Play. Refund requests are handled under Google Play rules and through Google Play tools. Credits already consumed cannot be restored as unused digital goods.
Google Play refunds