Privacy Policy

This Privacy Policy describes how VelikSoft Limited (“VelikSoft”, “we”) collects, uses, stores and protects personal data of users of veliksoft.com, vsltd.online and company mobile apps.

VS GenPass operates locally and does not transmit generated or saved passwords, logins, websites, notes, biometric information, or usage statistics to VelikSoft. A user may voluntarily send information to support by email; such communication is governed by the general policy for support inquiries.

Translator Phone

For voice translation, Translator Phone processes the audio stream, recognized text, translation, selected languages, and technical session data. The data is sent over an encrypted connection through the Translator Phone server to the contracted AI provider Alibaba Cloud Model Studio (DashScope) for speech recognition, translation, and voice synthesis.

VelikSoft does not sell audio or text and does not use it for advertising. Centralized diagnostics retain technical events linked to the account, device, and session, including the app version, connection stages, error codes, and performance metrics. In the beta version, users can disable extended diagnostics; while enabled, final recognized text and its translation are retained for up to 7 days to diagnose quality issues. Audio is not retained in diagnostics. Routine technical events are retained for up to 7 days and errors for up to 30 days; access is restricted, and diagnostics linked to an account are deleted when the account is deleted.

After account deletion, only an irreversible de-identified marker showing that the trial package was previously used is retained to prevent repeated free-credit claims. It contains no email and cannot restore the account. Payment records may be retained as required for accounting, fraud prevention, and legal compliance.

1. Data we collect

• Account data: email address, user identifier.
• Device data: device ID, device model, operating system version.
• Subscription status: plan information, validity period and payment method via the app store.
• Technical diagnostics: error logs, session and performance data for support and service improvement.
• Data you voluntarily send in support requests.
• For file transfers: file names, sizes, file types, transfer status and technical transfer metadata (session identifiers, time, device addresses as needed to operate the service). VelikSoft does not analyze or view the contents of transferred files.

2. How we use data

• Providing and improving apps and services.
• User authentication and account management.
• Processing subscriptions and payments via Google Play and App Store.
• Technical support and responding to requests.
• Security and abuse prevention.
• Operating file transfer and supporting sharing services.
• Compliance with applicable legal requirements.

3. Sharing with third parties

We do not sell personal data. Data may be shared with infrastructure, payment and analytics providers — only as needed to operate the product, under data protection obligations.

4. Storage and deletion

Data is kept as long as needed for processing purposes or as required by law. You may request account and related data deletion — see Account and data deletion.

5. Security

We apply organizational and technical measures to protect information from unauthorized access, modification or disclosure.

6. Your rights

You may request access, correction or deletion of your data using the contact details below.

7. Contacts