Account and data deletion

VelikSoft Limited allows users to request deletion of their account and related personal data in company apps. This page is for users and for Google Play Console and App Store Connect.

VS GenPass does not create an account and does not store user records on VelikSoft servers. Local records are deleted by the user directly inside the application.

Translator Phone

In Translator Phone, deletion is initiated directly in the app: Settings → Delete account. It removes the email, login tokens, linked devices, balance, session history, and associated diagnostic data.

A de-identified marker of prior trial use and necessary payment records may be retained for abuse prevention, accounting, and legal compliance. These records cannot be used to sign in to the deleted account or restore its balance.

How to submit a request

Send an email using the contact details below with subject “Data deletion” and include:

• Email address used for registration.
• App name.
• What to delete: account, subscription, linked devices, all related data.

What data is deleted

• Account data: email, user identifier.
• Subscription and plan status information.
• Linked device data (device ID).
• Technical and diagnostic records linked to the account.
• For file transfers: transfer history metadata (file names, sizes, statuses, technical session records) if linked to an account or device. File contents are not retained by VelikSoft for viewing when data is deleted.

Processing time

Requests are processed within 30 calendar days after user identity is confirmed. We will notify you separately if some data must be retained by law (e.g. accounting).

Canceling subscription

Deleting an account does not automatically cancel an active Google Play or App Store subscription. Cancel the subscription in app store settings before or after your deletion request.

See also

See also Privacy Policy, Terms of Use and Developer contacts.