Paddle is the Merchant of Record and authorised reseller for TiziGo for Windows subscriptions purchased through Paddle. Refunds are governed by the Paddle Refund Policy and applicable consumer law.
2026-09-02
You may request a refund through Paddle. Paddle may approve a full or partial refund when a request is submitted within 14 days of the relevant transaction and will provide a refund whenever required by applicable law. Country-specific statutory rights always take precedence.
If TiziGo is materially not as described, faulty or unavailable because of a persistent technical issue, contact VelikSoft support first so that we can investigate and try to resolve it. If the issue remains unresolved, request a refund through Paddle.
Use the View receipt or Manage subscription link in the Paddle transaction email, the support link on the billing page, or visit paddle.net and select Request refund. Do not send full payment-card details to VelikSoft.
Paddle reviews and processes refund requests. Approved refunds normally return to the original payment method and related access may end. Cancelling a subscription prevents future renewal and is separate from a refund. App-store purchases follow the relevant store policy. Nothing here limits mandatory consumer rights.